Frequently asked questions

Use the quote form on this website or send us a WhatsApp message. Include the pickup suburb, destination (if any), what needs moving and photos if possible. Every request gets a reference number.

No. Submitting the form sends us an enquiry and your preferred date. We will contact you to confirm the price, the vehicle and an available time window before anything is booked.

No. Prices shown online are starting prices or estimates based on the information available. Your final price is confirmed in a quote once we know the load, distance, access and any disposal requirements.

Each price shows whether VAT is included. If you need a tax invoice, mention it when you request a quote.

Yes, loading assistance can be requested for most jobs. Helper charges, if any, are shown on the vehicle listing or in your quote.

Tonnes (or kilograms) measure weight; cubic metres (m³) measure space. A vehicle has a maximum legal payload by weight and a load space by volume. Heavy materials such as rubble and sand hit the weight limit first.

It depends on both the vehicle's load space and its legal payload. Rubble is heavy, so a truck often reaches its weight limit before it looks full. Send photos or an estimate in cubic metres and we will recommend the right vehicle.

No. Loose rubble in one accessible pile is usually quickest to load. Bags are fine too, as long as they are not torn or overfilled.

No. Hazardous materials must be handled and disposed of by specialised, licensed contractors. Please keep them out of rubble loads.

Your quote will state clearly whether disposal fees are included or charged separately. Fees depend on the material and the facility used.

It depends on the vehicle's load volume and its legal payload. Dense material such as wet sand or concrete often reaches the weight limit before the body is full, so tell us what the material is and send photos if you can.

If the spot is firm, level and clear of overhead cables and branches, yes. Otherwise we'll agree the closest safe tipping point when we quote.

Loading by hand can be included. Tell us how much there is and how far it is from where the truck can stop. If you have a machine on site, loading is much quicker.

Yes, loading assistance can be requested on the quote form. Tell us how many items there are and about any stairs or long carries so we send the right team.

Yes. Please have boxes packed and sealed, drawers emptied and loose parts bagged before the team arrives. It saves time and protects your belongings.

A requested date is not a confirmed booking. We confirm the date and time window with you directly once the quote has been accepted.

No. Our trucks are hired with a driver, so you do not drive the vehicle yourself.

Payload is the maximum weight the vehicle may carry, in kilograms or tonnes. Volume is the size of the load space, in cubic metres. Heavy materials reach the payload limit first, while bulky furniture usually fills the space first.

Some vehicles have a minimum charge or minimum number of hours. This is shown in the pricing section of each vehicle listing.

Usually yes, but measure the item first and tell us about it. Tall fridges must be transported carefully and some large couches may need a van or light truck.

A bakkie has an open load bed. If rain is likely or your items must stay dry, ask about an enclosed panel van instead.

No. We transport materials you have bought from a supplier, unless something different has been agreed in writing.

Tipping is possible where there is safe, firm and level space for the truck. Tell us about the drop-off point and any overhead cables, slopes or soft ground.

No. If you request loading assistance, the team will load from where items are stored. Let us know about stairs and access.

Where practical, usable furniture and appliances can go for donation or recycling instead of landfill. Mention them when you request a quote.

After-hours and weekend moves can be requested. A surcharge may apply and will be shown in your quote.

Tell us what your building management requires when you request a quote, and we will confirm what documentation we can provide.

Tolls are charged at cost based on the route and are listed separately in your quote.

Coverage depends on the route and timing. Share both addresses when you request a quote and we will confirm before quoting.